Thursday, 9 January 2014
Day 88: New for Old
Spent most of today in Bicester at the call centre for our new 111 service that’s due to launch in about a month. The national 111 team came to visit to review progress in getting things set up for the new service before it launches. Luton was one of the first pilot services, which started in 2010. Then I was involved in pre-launch reviews representing the ‘provider’, but today as the ‘commissioner’ of the service. Some interesting questions posed to us about how different call scenarios might be managed, particularly how serious incidents would be handled between provider and commissioner.